By continuing to use this site, you agree to our use of Please see the link for further information about how to make a suggestion or complaint. Inform, Engage and Consult . mygov.scot is the place for people in Scotland to access public services that are easy to find and simple to use. Learn more about NHS Grampian complaints procedure. NHS Greater Glasgow and Clyde is the largest health board in the UK. Learn more about NHS Forth Valley complaints procedure. The SPSO is the final stage for complaints about public services in Scotland. Feedback and Complaints. The SPSO is independent from the NHS and Scottish Government. Email patient.experience@borders.scot.nhs.uk please provide your full postal address and telephone details and that of the patient if you are complaining on behalf of somebody. Those who are responsible for looking after your health will do whatever they can to make sure you are given the best possible treatment. Learn more about NHS State Hospital complaints procedure. Learn more about NHS Highland complaints procedure. We also use non-essential cookies to help us improve our websites, which you can opt out of in … If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or seek a judicial review. Learn more about NHS Lanarkshire complaints procedure. Health boards are all accountable directly to the Scottish Parliament and this report considers the issues of staff, clinical and corporate governance in turn. National Health Service Scotland Complaints Handling Procedure Foreword [This is a suggested foreword for endorsement by your Board’s Chief Executive, Practice partner/owner or other senior person in your organisation. Private Dental Services. NSS feedback, comments, concerns and complaints You can leave feedback, comments or raise concerns about NHS National Services Scotland, the National Contact Tracing Centre or your COVID-19 testing experience by completing the form below. After latest incident, Catholic education director says NHS has no right to interfere with the ‘moral code of Catholic schools’ NHS Greater Glasgow and Clyde has been critised for attempting to control what speakers Catholic schools invite. We also use non-essential cookies to help us improve our websites. Learn more about NHS Shetland complaints procedure. If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. Your Health Board. The way we access urgent care has changed. Visit NHS inform for more information about NHS feedback, complaints and your rights. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below. Special NHS Boards. Any data collected is anonymised. Find public health research, evidence, evaluations and resources. The service is free, independent and confidential. NHS 24 - Scotland's national telehealth and telecare organisation. We’re working continually to improve it, and will be adding to the content and functionality over the next few months. Description. If you don't feel comfortable doing this, the health board may be able to act as an intermediary between you and these services, to help resolve any differences. For practitioners and policy makers, Community Planning and Health and Social Care Partnerships, and other public service staff. To lodge a complaint with us regarding VisitScotland please fill out this form with details of your experience. Learn more about NHS24 complaints procedure. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. Some complaints can be resolved through mediation. The Education Scotland complaints handling procedure (attached below) covers concerns and formal complaints about our work and the work of our staff. The NHS board must tell you how to do this when they send you the final decision. cookies. data collected is anonymised. Complain about a GP, pharmacy, dentist or hospital in Scotland, RenfrewshireHSCP.Complaints@ggc.scot.nhs.uk, PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk, PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk, PatientAffairs.Monklands@lanarkshire.scot.nhs.uk, PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk, Chat to an NHS operator in our Live Chat - opens a new window. Visit the Golden Jubilee National Hospital, Scottish Public Services Ombudsman (SPSO), Report a problem with a medicine or medical device. Complaints about Healthcare Improvement Scotland This leaflet tells you about our complaints procedure and how to make a … Your cookie settings have been saved. If you’d like us to reply in Gaelic, please use Gaelic when filling out the form. If your complaint is about NHS 24, the Golden Jubilee National Hospital, the Scottish Ambulance Service or the State Hospital, you can find out who to complain to on the NHS Inform complaints page. feedback on how we can improve this service. Feedback, complaints and your rights Your rights and responsibilities when giving feedback or making a complaint about the NHS in Scotland Complain about a GP, pharmacy, dentist or hospital in Scotland Who to contact at your local health board to leave feedback or make a complaint Duty of candour Tel: 0141 300 1100 Fax: 0141 300 1170 Email: phs.HealthProtectionEnquiries@phs.scot. Thanks for taking to time to offer your feedback on our VisitScotland.org website. NEW NHS COMPLAINTS PROCESS: As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. Learn more about NHS Borders complaints procedure. You've been redirected from a site that no longer exists Feedback and complaints Providing feedback; Patient rights; Frequently asked questions; Independent feedback services ; Contact Patient Relations; NHS Fife Annual Complaint Reports; We aim to provide the highest quality services possible by delivering safe, effective and person-centred care. The national Health Board working to reduce health inequalities and improve population health in Scotland. If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. Please note postal mail will only be opened on a weekly basis for the foreseeable future, therefore please complete our online form. name, location or any personal health conditions. Learn more about NHS Greater Glasgow and Clyde complaints procedure. To make a complaint, contact the feedback and complaints team at your local NHS health board. What to include in a complaint You can make a complaint in writing, by phone, by email, in person or using an online complaints form. Health advice on COVID-19, including social distancing and stay at home advice is available from NHS Inform. The NHS board must tell you how to do this when they send you the final decision. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb). Find out about how we're run, our values and our performance. If you’d like to make a complaint, please contact the practice or shop manager in the first instance. If your complaint is about NHS 24, the Golden Jubilee National Hospital, the Scottish Ambulance Service or the State Hospital, you can find out who to complain to on the NHS Inform complaints page. NHS Boards must confirm implementation of the new procedure to the Scottish Government. Health News. First published on 14 July 2017. If you remain dissatisfied with an NHS board or service provider after its complaints process has concluded, you can ask the SPSO to look at your complaint. For more information see the NHS Ayrshire and Arran Complaints Handling Procedure. Complaints about the NHS Board. Most GP practices, dental surgeries, pharmacies and opticians have their own complaints procedures. We also use non-essential cookies to help us improve our websites. NHS Boards will not investigate a complaint which has already been investigated by a GP practice. The data presented includes response times, issues raised and outcomes. If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. Find out more. After latest incident, Catholic education director says NHS has no right to interfere with the ‘moral code of Catholic schools’ NHS Greater Glasgow and Clyde has been critised for attempting to control what speakers Catholic schools invite. The SPSO cannot normally look at complaints: Involving stakeholders is considered key to ensuring our services are designed to deliver safe, effective, person-centred care and treatment. Feedback and complaints Providing feedback; Patient rights; Frequently asked questions; Independent feedback services ; Contact Patient Relations; NHS Fife Annual Complaint Reports; We aim to provide the highest quality services possible by delivering safe, effective and person-centred care. NEW NHS COMPLAINTS PROCESS: As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. Any data collected is anonymised. If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or seek a judicial review. If you have not received a response within 20 working days, you can contact the Scottish Public Services Ombudsman (SPSO). site to work. Any Other NHS services. Find what you're looking for on mygov.scot. We use cookies on this website which are essential for it to work. You can ask for mediation or Health Boards may offer to provide it, but it can go ahead only if both parties agree to it. First published on 14 July 2017. Freephone number for feedback, comments, concerns and complaints call 0800 169 1441 For more general information about making a complaint about the NHS in Scotland read the factsheet or leaflet. The Scottish Public Services Ombudsman . Turn cookies on or off, Coronavirus (COVID-19): what you need to know. Complaints _____29 Barriers to making complaints _____29 Health and Sport Committee ... session with the Cabinet Secretary for Health and Sport. The Board, one of NHS Scotland’s Special Health Boards, is a high secure forensic mental health facility. All NHS bodies (including every GP practice) must adopt both the new CHP and the ‘Public-Facing Document’. See comments and complaints on the main Public Health Scotland website. You cannot complain to an NHS board about private health care or anything you're taking legal action about. The awards are run by Skills for Health, a national charity dedicated to supporting the health and […] If you have a … Skip to content; Accessibility help ; Gov.scot uses cookies which are essential for the site to work. To give this some perspective, the NHS in Scotland oversees an estimated 24 million GP or practice nurse consultations, over 4.5 million hospital outpatient appointments and … complaints, even those resolved efficiently. NHS Complaints Dashboard. If you do not want to make a direct complaint or your complaint has not been resolved, contact your local NHS health board or special NHS board. Learn more about NHS Orkney complaints procedure. Complaints team: Complaints team PO Box 13, Eglinton House, Ailsa Hospital, Dalmellington Road, Ayr KA6 6AB Telephone 01292 513620 please note: your call may be recorded Fax 01292 513665 Email: complaintsteam@aapct.scot.nhs.uk Freephone number for feedback, comments, concerns and complaints call 0800 169 1441 Learn more about NHS Western Isles complaints procedure. Complaints Dashboard. Glasgow City Integration Joint Board Complaints Team; NHS Greater Glasgow and Clyde Complaints Team for community health; Glasgow City Council Complaints Team for social care; make a media enquiry to: NHS Greater Glasgow and Clyde Media Team for community health; Glasgow City Council Media Team for social care; report a concern about a child or an adult General Enquiry. Mygov.scot uses cookies which are essential for the Contact the NHS Lothian Complaints Team to find out how they can help. NHS Tayside values your comments, good or bad, to help us improve the service. You may, however, want to write an alternative foreword presenting the complaint handling procedure’s key aims, benefits and requirements.] This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from the experience to … Click on the left hand navigation to find local information relating to your NHS Board. To leave feedback or make a complaint about an NHS Ayrshire and Arran service, contact: You can also submit feedback through NHS Ayrshire & Arran's feedback form. The SPSO is independent from the NHS and Scottish Government. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). Public Health Scotland Public Health Scotland is Scotland’s lead national agency for improving and protecting the health and wellbeing of all of Scotland’s people. National Health Service Scotland Complaints Handling Procedure Foreword [This is a suggested foreword for endorsement by your Board’s Chief Executive, Practice partner/owner or other senior person in your organisation. You are the best person to tell us about your care. ‘On-the-spot’ apology, explanation, or other action to resolve the complaint quickly, in five working days or less, unless there are exceptional circumstances. This is available in addition to the 2016/17 publication report. Mental health services complaints. To provide feedback or complain about your COVID-19 testing experience or your experience of the National Contact Tracing Centre please complete the form below. Accessibility links. These include NHS Education for Scotland (NES) and Healthcare Improvement Scotland (HIS). To leave feedback or make a complaint about an NHS Borders service, contact: The NHS Borders Chief Executive is responsible for the management of complaints. This document tells you about NHSScotland's complaints procedure, how to make a complaint to us here at NHS Health Scotland and what you can expect from us when we are dealing with your complaint. The Health Board can act as ‘honest broker’ to facilitate communication between you and the practitioner but has no responsibility to investigate complaints. Learn more about NHS Golden Jubilee National Hospital complaints procedure. Skip to content; Accessibility help ; Gov.scot uses cookies which are essential for the site to work. Please don't provide any personal information. For complaints about services in Monklands Hospital. The national Health Board working to reduce health inequalities and improve population health in Scotland. This document tells you about NHSScotland's complaints procedure, how to make a complaint to us here at NHS Health Scotland and what you can expect from us when we are dealing with your complaint. To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. Find out how you can get in touch with different areas of NHS National Services Scotland. Complaints about Healthcare Improvement Scotland This leaflet tells you about our complaints procedure and how to make a … GP practices, dental surgeries, pharmacies and … We also use non-essential cookies to help us improve our websites, which you can opt out of in … Feedback and complaints. We're one of Scotland's 7 special health boards. Health Secretary Alex Neil said: “Our health service does a fantastic job in the overwhelming number of cases. Find out more about complaints about other services. To leave feedback or make a complaint about an NHS Dumfries and Galloway service, contact: To leave feedback or make a complaint about an NHS Fife service, contact: To leave feedback or make a complaint about an NHS Forth Valley service, contact: To leave feedback or make a complaint about an NHS Grampian service, contact: To complain about hospital services or the board function at NHS Greater Glasgow and Clyde, contact: When phoning, please listen carefully and pick the right option for the service you want to complain about. The vast majority of our patients have a good experience. We use cookies on this website which are essential for it to work. Concerns about primary care providers can be raised with the local health board, but the board must then decide if it would be more appropriate for the primary care provider to consider the complaint. We will always try to deal with your complaint … We’re unable to provide clinical advice to members of the public. Contact us Learn more about NHS Tayside complaints procedure. The NHS Complaints dashboard provides users with the statistics for hospital and community services, family health services and special boards up to end March 2017. Complaints regarding GPs, Dentists, Chemists or Opticians: If your complaint is about any of the above services you should complain to the practice directly. For public health services complaints, contact the Local Government Ombudsman.. We aim to resolve your complaint within five working days. Get In Touch / Get Involved. You appear to be using an unsupported browser, and it may not be able to display this site properly. You can make your complaint in person, by phone, by e-mail or in writing. If you have not received a response within 20 working days, you can contact the Scottish Public Services Ombudsman (SPSO). For non-health related advice on COVID-19 please visit the Scottish Government. Whistleblowing. If you are unhappy with an NHS board's final decision, you can ask the Scottish Public Services Ombudsman (SPSO) to review your complaint. Feedback, complaints and your rights Your rights and responsibilities when giving feedback or making a complaint about the NHS in Scotland Complain about a GP, pharmacy, dentist or hospital in Scotland Who to contact at your local health board to leave feedback or make a complaint Duty of candour Learn more about NHS Dumfries & Galloway complaints procedure. We also use non-essential cookies to help us improve our websites. Integration Joint Board Complaints Handling Procedure . NHS Board complaint mechanisms Following allegations that a former Head of Neurosurgery at NHS Tayside harmed patients for years with no systems in place to pick up his mistakes, the Cabinet Secretary for Health and Sport wrote to all chairs and chief executives of health boards in Scotland to: You may, however, want to write an alternative foreword presenting the complaint handling procedure’s key aims, benefits and requirements.] Note: Your feedback will help us make improvements on this site. Healthcare Improvement Scotland Supporting the delivery of high quality, evidence-based care and scrutinising services to provide public assurance about the quality and safety of healthcare. Healthcare Improvement Scotland Supporting the delivery of high quality, evidence-based care and scrutinising services to provide public assurance about the quality and safety of healthcare. If you’d like to make a complaint about your treatment or access to healthcare, you should make this directly to the local health board concerned or GP surgery involved. To give feedback or make a complaint you can: speak to a member of staff - this can be the best way to give feedback and resolve issues quickly contact your NHS Board by phone, email or online.

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